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Practical Reception Skills

Course Type: Blended Learning

Course Price: £450.00
Deposit: £50.00

Course Code: PP Rec

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Purely Practical Training for Dental Teams

The right person on the front desk will effortlessly deliver excellent, caring and proficient patient administration services. However, it’s important that levels of service and care are well defined, to the extent that they can be consistently provided irrespective of which team member takes the reception role. For that reason reception and administration services need to be defined using the quality principles of standardisation and communication to ensure consistency.

This reception training programme enables receptionists to deliver consistently excellent front desk services, whether working alone, or as part if a reception team.

The programme consists of six - three hour sessions covering:

  • Reception skills and qualities
  • Quality and service
  • Telephone skills
  • Appointment book management
  • Marketing dental care
  • Meeting regulatory requirements

 

As a result of this training receptionists will become

  • Interactive with practice managers to deliver on the practices mission and vision
  • Able to present the practice to potential new patients as being dynamic and caring
  • Proactive in developing and promoting practice services  
  • Ready to increase their contribution success of the business
  • Alert to ways they can promote the work of their colleagues in the dental team

 

This programme represents 18 hours of study leading to the development or revision of a reception procedures manual. 

Course fees can be paid by interst free installments, please ask for details


Enquire about: Practical Reception Skills

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Testimonials

Practice Management Competency 2 day course - Excellent course

N.H.

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Telephone Number

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07973 361 390

Postal Address

Please send any post to:

Glenys Bridges Practice
Pathways

24 Farnworth Grove
Castle Bromwich
Birmingham
B36 9JA
United Kingdom