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Introduction to Dental Reception Skills

Course Type: Blended Learning

Course Price: £100.00
Deposit: £100.00

Course Code: Intro R

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This course details the input of dental receptionists in a quality driven healthcare sector. It looks at personal qualities that support good reception services and considers the formal training required to ensure that the receptionist is the friendly face of the practice projecting high standards of professionalism and caring to all patients and is able to effectively support the work of the clinical team. This course will cover reception skills and aptitudes, how to understanding patients’ needs and work as part of the dental team.

This programme aims to:

  • Highlight the skills and aptitudes that produce excellent receptions services.
  • Consider how front of hours teams Services that showcase the professionalism of the clinical team
  • Explore ways to project a caring and professional image to existing and potential new patients

Learning Outcomes participants will be able to:

  • Recognise how effective reception skills enable each member of the team to care for their patients
  • Understand the impact of making patients feel cared about
  • Create ongoing professional development plans and targets for receptionists
  • Define how receptions skills influence the patient experience
  • Understand the professional responsibilities of GDC non-registrants





Objectives

This training will look in depth at the skills and aptitudes that ensure receptions skills are consistently meeting the needs of patients, colleagues and the dental business. Using case studies and action learning techniques it will define training and development needs and emphasize the importance of analysing what goes well so that with reflective learning so that specific strengths can be identified and used to strengthen areas of weakness. It will highlight the need to provide resources and clear definitions of receptions skills and show their impact on patient care, so that training and development can be put into place to ensure the quality of reception skills is an asset to the practice and supports the work of the clinical team.

This relates to CQC Regulations

  • 9 Person centred care
  • 17 Good governance

GDC Principles

  • 2 Communicate effectively with patients
  • 6 Work with colleagues in a way that is in patients’ best interests

Following this  programme participants will conduct a reflective review to determine what they have their learned from the session and how this will impact on their understanding of how reception services contribute to high quality patient experiences, this will be summarised with an action plan to be implemented in their work place

Fee £100.00

Payment on booking


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Testimonials

Practice Management Competency 2 day course - Excellent course

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07973 361 390

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Glenys Bridges Practice
Pathways

24 Farnworth Grove
Castle Bromwich
Birmingham
B36 9JA
United Kingdom