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New Course for Reception Leads

26 Oct 2016

New accredited training programme for

Lead Dental Receptionists

Over 10 units this new Level 3 Diploma in Reception Lead Skills offers training and development for Lead Receptionists. 

This diploma programme includes the following units:

1.          Administration Skills

2.          Marketing Skills

3.          Financial Records

4.          Staff Selection

5.          Quality Compliance

6.          Motivating your Reception Team

7.          Team Meetings

8.          Health and Safety

9.          Patient Journey

10.        Treatment Coordination

The programme is ideally for experienced receptionists with supervisory duties for the work of the reception team.

This rolling programme can be joined at any time. You study from home or work at times that suit your schedule, the programme offers 100 nominal study hours over 12 months. This taught, blended learning approach is ideal for dental professionals with busy lifestyles because it places you in control of the pace of your learning. This programme is quality assured through Innovate Awarding’s Quality Endorsement Scheme. Innovate Awarding is an Ofqual regulated awarding organisation. Their aim is to provide fit for purpose vocational qualifications.

Glenys Bridges is an established practice management consultant, coach and trainer with more than 20 years experience of working with dental teams. Her training programmes have been developed in response to feedback from generations of students, with the specific aim of providing relevant, structured training programmes, using flexible blended teaching and learning techniques.

After enrolling on one of her wide range of courses, Glenys will contact you to develop your individual learning plan. Most students opt for a weekly 30-minute tutorial by phone, Facetime or Skype. Learning begins with directed reading and research, leading to the completion of learning activities directly linked to your course assignments.

I offer a range of programmes on a home learning basis and also provide in-house training for dental teams. 

Most CQC Registered Providers and Managers are now fully aware of the ever- developing nature of care quality compliance. Now with their policies and procedures in place they must follow through with regular updating monitoring and review processes to keep policies and procedures up to date and fit for purpose. What is increasingly clear is that someone is needed to accept the role of identifying regulatory changes and for their implementation and updating practice procedures to ensure that services are safe, caring, responsive, effective and well-led. 

For activities such as infection control, safeguarding and information governance and radiation supervision, practices are required to appoint a named lead. In recognition of the benefits of having appointed leads in place, practices are now extending the range of lead roles and creating inclusive multi-disciplined team roles to ensure continually improving patient care. 

Making the decision to appoint leads is simply the first step. Leads need to be supported with clear job descriptions defining their roles, responsibilities and reporting requirements. They also need to be given recognition for their contribution to the work of the practice and to be rewarded for their input.

The feeling of belonging to a professional team in which your development and level of work satisfaction is recognised is becoming increasingly sort after by high quality dental professionals. As the management structure of practices develops, lead roles will be a driving force for the good of practices, dental professionals and patients.

Course fee £699 inclusive of assessment and certificate fee.

Glenys Bridges

Tel 07973 361 390

Quality Endorsed

Open College Network


Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Supervisory Dental Practice Management Skills S3

I have really enjoyed the course and it as helped me a lot in the day to day running of a happy practice

lynn major, Advanced Team Leading Skills for Dental Nurses- S2 HEE

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

very good course, had all the help and support that i needed plus more! Really feel like I have benefited from the course.

Georgia Fowle, Introduction to Dental Reception Skills

This course as a whole has been invaluable to me and I have my tutor Edita to thank for all of it – throughout the entire time Edita has been an enormous support, she is highly competent in what she does and has taken the time to thoroughly explain things when needed – I have felt at ease throughout the entire course knowing she is there for me any time I needed her and with her positive feedback she has made me feel completely confident in my abilities moving forward in my role – again a huge thank you to Glenys Bridges for the course but an added thank you to Edita for all your time, effort and support 😊

Jess Vivyan, Advanced Supervisory Dental Practice Management Skills S3

I found the course really helped me as I'm newly lead nurse. I found Becki really helped me with different approaches to leading my team. I even spoke to Becki about helping me with preparation to selling our practice. Becki is a great teacher and really cares for the people she helps.

ET, Introduction to Team Leading Skills for Dental Nurses- Home.

This course was a great course to complete alongside my working week. I was able to complete studies at my own pace and receive support from tutors whenever needed. The high point of this course was learning how to performance manage and support my staff effectively to ensure they develop fully in their career. This also means that the business get the best out of their staff. I have benefited hugely from this course as it has given me the confidence to manage my practice effectively and provided me with the knowledge to apply to my work. The tutor support with Gleny's Bridges is second to none. I was able to receive support and advice whenever needed. I would definitely recommend them as a course provider.

Amy Littler , Level 4 Dental Practice Management

Ways To Contact Me

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Telephone Number

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07973 361 390

Postal Address

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Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
B36 9JA
United Kingdom