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How to Make Staff Meetings Verifiable eCPD

04 Feb 2019

Dental Team Training Lead

Professional excellence is the results of highly trained individuals working as a team. The dental profession is now highly regulated and dental education is orchestrated through specific criteria which are set and monitored by the General Dental Council.(GDC).  The Dental Education structure follows-through to, enhanced Continued Professional Development (eCPD) which is also defined in regulation; and aims to build on the foundations of dental education throughout every practitioner’s professional life.

It is entirely the responsibility of each dental professional to improve their skills and knowledge continuously,  however, when each person completes their eCPD in isolation it’s unlikely that the team will become increasingly cohesive and build continuously upon the practice’s policies that are designed to realise its values, mission and goals.

When a new registrant qualifies as a dental professional, they will have knowledge and undertaking of what both the profession and the public expects of them., and then when they become part of a team, they will need to realise how their team works together to maintain its professionalism

The role of  a Team Training Lead is craft team training activities to ensure that the practice, delivers outstanding, patient-focused care.

Dental teams should not overlook the importance of including non-registrants in the team training programme, the Team Training Lead should create induction and ongoing training programmes for every team member to ensure that each person can fully contribute to excellence in patient care and support the work of their colleagues.

Who should take the role?

The Practice manager may choose to take on this role or to delegate to a senior team member. Registered Managers and Registered Providers are ultimately accountable for how dental care is delivered. In the interest of sustainability, the Registered people need to make sure that each aspect of practice life is well-led, this means having sufficient staff, with the right skills in place. Outstanding care cannot be achieved when management spreads itself too thinly.  When they appoint team leads, with the skills and the time to make a difference they are demonstrating excellent leadership.

The team training lead is a senior team member with an interest in training and development

 

The Team Lead and enhanced CPD?

The quality assurance(QA)  standards that must be met before training is acceptable as verifiable eCPD are set and published by the GDC.  Training can be considered to be verifiable CPD when it meets the GDC QA standards. This involves quality measures to be implemented before, during and after training and required administrative and record keeping measures to be in place. The work of the training lead to ensure quality assurance requirements have been met and that the quality standards are audited, evaluated and maintained year on year so that the team have the knowledge and skills to perform their work to a consistently high standard.

Each team meeting could focus for 1 hour on a selected  practice policy,

reflect on significant events and consider practical  ways the team can continually improve this selected aspect of patient care  

What training do they need?

The skills for the Team training lead are many and varied. Some of these skills developed during their  work within a dental team, other skills may be either new to them or may need to be formalised in with additional training such as

  • Mentoring- to ensure that each team member has a go-to person to offer them guidance, information and support as and when required
  • Skills of dental educators –to structure training and development to enable the team to grow and develop and to meet pre-set outcomes
  • Meet the GDC Quality assurance requirements- understand the importance of Standards for the Dental Team Verifiable CPD and how to meet pre-set quality standards
  • Keeping accurate training records – ensuring that all record keeping meets the required standards
  • How to conduct evaluations- using evaluations to drive quality improvement
  • Effective reflective practice- building mindfulness and reflection into the training process

Building confidence and competence in these areas enables the individual to develop programmes that directly benefit the team and its patents. The Senior management need to be kept informed about the team training functions and so the Team Training needs to be able to produce a training report, which will to place concise information in front of the management so that they are fully aware of progress of team training activity and the impact this is having of the work of the team and ensure not team member is removed from the register as a result of failing to meet their professional development requirements.

How can we help?

During 2019 Glenys Bridges and Partners Practice Pathways (GBPPP)  will introduce a range of Team Lead Programmes designed to equip the dental team to grow and develop team’s their professionalism. The new programmes build  upon the already established Lead Dental Nurse, Lead Receptionist and Mentoring in Dental Teams Programmes

Each of GBPP team lead programme begins with an Introductory programme to introduce our unique learner-lead distance learning delivery method. The fee and work for the Introductory course will be transferred to the full Quality Endorsed programme when the learner chooses to progress to the full course.

Full details of our training programmes can be found on our website

http://www.glenys-bridges.co.uk/course.aspx?id=10185

Testimonials

Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

The course was very specific and has a lot off new informations to me and I really enjoyed reading the notebook. * the high point was when I reach to know about the different types of management theories and the hierarchy theory. * I really gained a lot off new informations about the management styles and the main differences between management and leadership. * The tutor was very easygoing and as non English native speaker the tutor was very clear when she was explaining to me and in all classes that I had and she was happy to answer all my enquires. * I think I got all the support to finish my course with a good understanding and a good amount of knowledge. * I like to say thank you for your great support and care and I hope to join the next level of course as soon as I can.

Issa Al Husaini , Introduction to Practice Management (Induction Course)

I have found the Team Lead Dental Nurse skills a really useful training course. Becki has been a great support throughout the course with regular contact sessions. Not only has she given me support and advise through the course but also on a personal level giving me examples and support on a real life basis within my job role. Which I found helpful during the first few weeks of me new position.

RP, Advanced Team Leading Skills for Dental Nurses -S 1

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Supervisory Dental Practice Management Skills S3

For me being new to the management field, this course has opened my mind to new thinking ways and leadership styles .. it was easy to digest and clear to follow specially having Becki my tutor, thing wear smooth as she was very supportive and always available to be contacted..

Yassmen Al lawati Sr. dental nurses ( conscious sedation), Introduction to Practice Management (Induction Course)

The course was well designed with lots of content useful to lead dental nurses. Being able to work independently but knowing there was support in the form of course notes and tutor backup. Glenys was very accommodating -offering tutorials and very prompt feedback via email. I am already implementing some of the advice & information I received. I can not fault the support I received and would highly recommend it to friends and colleagues.

SP, Advanced Team Leading Skills for Dental Nurses- S2 HEE

Absolutely loving the course so far and I have put into practice everything I have learnt , Edita is a fantastic tutor and puts her heart and soul into teaching. looking forward to the next part of the course

HH, Advanced Team Leading Skills for Dental Nurses -S 1

I thought the course was very informative and value for money. I feel much more confident in my role than i did before. I felt my tutor was amazing, she was so supportive of me and believed in me when i did not believe in myself. I would recommend this course to all dental nurses as its content and structure is faultless, and will give you the confidence you need to be a great leader.

Heidi , Introduction to Team Leading Skills for Dental Nurses- Home.

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

I have just completed the care coordination course with Edita, who was absolutely brilliant from start to finish. She gave me the confidence to believe I was able to keep going, even in the areas I found tricky. The course has developed my skills and confidence and will be used in my day to day work life.

Christine , Level 4 Certificate in Dental Care Coordination

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07973 361 390

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Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
Birmingham
B36 9JA
United Kingdom