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CPD Team In-House Workshops

Course Type: Workshop

Course Price: £599.00
Deposit: £50.00

Course Code: In-house CPD Trainin

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These two-hour CPD programmes are in- house, tutor lead whole team training sessions. 
Each topic will be  crafted to meet development needs identified within your team
Training is ‘impact assessed’ in line with your team’s Personal Development Plans
Training can cover one or more topics- in multiples of 1-2 hour basic training units
Basic unit  fee includes notes and certificates for your team

Training topics cover:

1        Professional Development Planning

          Aims to:

  • Plan development activity to meet regulatory and business needs
  • Identify required continuous improvements in quality and patient care 
  • Plan practical measurable steps


  • Team development investment s will lead to measurable outcomes
  • CPD carried out will be in-line with GDC requirements
  • Individuals will recognise their on-going professional development 

2        Team Communication Skills

          Aims to:

  • Introduce New GDC Standards  for the Dental Team - Section 2
  • Show how communication can to increase patient cooperation
  • Recognise to what extend patients understand treatment options
  • Information sharing within a multidisciplinary practice.


  • Recognition of patients concerns and individual needs
  • Meeting GDC Standards for in respect of patients individual needs
  • Agreeing practice standards for data protection handling

3        Complaints Management

     Aims to:

  • Refresh knowledge of practice complaint handling policy and procedures
  • Deal with complaints in line with published service standards
  • Create and maintain reliable records as evidence of activities.
  • Consider practical ways to ensure the lessons learnt contribute to service improvement


  • Apply audit and self-assessment processes to assess the effectiveness of policy and procedure
  • Determine team levels of involvement and referral pathways
  • Involve each team member in a patient-first culture which responds to patients’needs

4        Delighting Patients

          Aims to:

  • Outline needs and expectations at each step of the patient journey
  • Specify procedures to exceed expectations
  • Identify ways to build procedures into day to day working routines


  • Agree working procedures for quality audit
  • Work as a team toward the practice goals
  • Develop existing customer care measures to ensure the best use of practice resources

5        Information Governance

          Aims to:

  • Provide an overview of Information Governance Requirements
  • Consider potential Information Governance implications
  • Assess existing provision for securing information


  • Create, use store and destroy patient records 
  • Determine access to computer and paper based information systems

6        Mental Capacity

          Aims to

  • Cultivate a team approach to MCA compliance
  • Introduce the five principles of the Mental Capacity Act
  • Build policy auditing and procedures
  • Clarify record keeping requirements


  • Understand MCA in the context of dental care
  • Identify practical ways to meet policy and procedure requirements
  • Enhance the quality of patient care

7        Mentoring

           Aims to:

  • Provide an introduction to peer mentoring skills. 
  • Identify skills and techniques for mentoring success in the current professional climate.


  • Place learning into a team context
  • Demonstrate  practical applications for learning
  • cascade learning  and best practice to new and junior team member
  • Chart the individual, social and intellectual development and changes in attitudes and motivation.

8           Safeguarding Children and Vulnerable Adults

             Aims to:

  • Explore case studies to safeguard and promote child welfare
  • Outline principles and processes for effective collaboration
  • Identify the need to develop working relationships in the interest of children


  • Delegates will be able to implement measures to ensure that actions and responses made within their workplace are in the best interests of children and comply with professional regulations.

9        Ethical Selling

             Aims to:     

  • Set call objectives
  •  Access decision makers
  • Structure calls
  • Engage clients
  •  Manage objections and negative responses
  • Present a friendly, professional and confident telephone persona
  • Build client relationships based on trust and respect
  • Close sales to reach sales targets set by the company 

10      Whole Team Audit Skills

Aims to:

  • Introduce techniques to assess and evaluate practice polices and procedures
  • Recognise policy development requirements
  • Initiate Quality Circle activities


  • Polices and procedures contribute to the continuous development of patient care
  • To recognise team roles in quality management


Full day – 6 hours bespoke CPD Training and follow-up assessments           £999.00

Half-day session – 3 hours Training and follow-up assessments                   £599.00

For more information and to book your session- call Glenys on 07973361390

Enquire about: CPD Team In-House Workshops

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Practice Management Competency 2 day course - Excellent course


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Telephone Number

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07973 361 390

Postal Address

Please send any post to:

Glenys Bridges Practice

24 Farnworth Grove
Castle Bromwich
B36 9JA
United Kingdom