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CPD Team In-House Workshops

Course Type: Workshop

Course Price: £599.00
Deposit: £50.00

Course Code: In-house CPD Trainin

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These two-hour CPD programmes are in-house, tutor lead whole team training sessions. 
Each topic will be  crafted to meet development needs identified within your team
Training is ‘impact assessed’ in line with your team’s Personal Development Plans
Training can cover one or more topics- in multiples of 1-2 hour basic training units
Basic unit  fee includes notes and certificates for your team

Training topics cover:

1        Professional Development Planning

          Aims to:

  • Plan development activity to meet regulatory and business needs
  • Identify required continuous improvements in quality and patient care 
  • Plan practical measurable steps


  • Team development investment s will lead to measurable outcomes
  • CPD carried out will be in-line with GDC requirements
  • Individuals will recognise their on-going professional development 

2        Team Communication Skills

          Aims to:

  • Introduce New GDC Standards  for the Dental Team - Section 2
  • Show how communication can increase patient cooperation
  • Recognise to what extent patients understand treatment options
  • Information sharing within a multidisciplinary practice.


  • Recognition of patients concerns and individual needs
  • Meeting GDC Standards for in respect of patients individual needs
  • Agreeing on practice standards for data processing

3        Complaints Management

     Aims to:

  • Refresh knowledge of practice complaint handling policy and procedures
  • Deal with complaints in line with published service standards
  • Create and maintain reliable records as evidence of activities.
  • Consider practical ways to ensure the lessons learnt to contribute to service improvement


  • Apply audit and self-assessment processes to assess the effectiveness of policy and procedure
  • Determine team levels of involvement and referral pathways
  • Involve each team member in a patient-first culture in response to patients’needs

4        Delighting Patients

          Aims to:

  • Outline needs and expectations at each step of the patient journey
  • Specify procedures to exceed expectations
  • Identify ways to build procedures into day to day working routines


  • Agree on working procedures for quality audit
  • Work as a team toward the practice goals
  • Develop existing customer care measures to ensure the best use of practice resources

5        Information Governance

          Aims to:

  • Provide an overview of Information Governance Requirements
  • Consider potential Information Governance implications
  • Assess existing provision for securing information


  • Create, use store and destroy patient records 
  • Determine access to computer and paper-based information systems

6        Mental Capacity

          Aims to

  • Cultivate a team approach to MCA compliance
  • Introduce the five principles of the Mental Capacity Act
  • Build policy auditing and procedures
  • Clarify record keeping requirements


  • Understand MCA in the context of dental care
  • Identify practical ways to meet policy and procedure requirements
  • Enhance the quality of patient care

7        Mentoring

           Aims to:

  • Provide an introduction to peer mentoring skills. 
  • Identify skills and techniques for mentoring success in the current professional climate.


  • Place learning into a team context
  • Demonstrate  practical applications for learning
  • cascade learning  and best practice to new and junior team member
  • Chart the individual, social and intellectual development and changes in attitudes and motivation.

8           Safeguarding Children and Vulnerable Adults

             Aims to:

  • Explore case studies to safeguard and promote child welfare
  • Outline principles and processes for effective collaboration
  • Identify the need to develop working relationships in the interest of children


  • Delegates will be able to implement measures to ensure that actions and responses made within their workplace are in the best interests of children and comply with professional regulations.

9        Ethical Selling

             Aims to:     

  • Set call objectives
  •  Access decision makers
  • Structure calls
  • Engage clients
  •  Manage objections and negative responses
  • Present a friendly, professional and confident telephone persona
  • Build client relationships based on trust and respect
  • Close sales to reach sales targets set by the company 

10      Whole Team Audit Skills

Aims to:

  • Introduce techniques to assess and evaluate practice policies and procedures
  • Recognise policy development requirements
  • Initiate Quality Circle activities


  • Policies and procedures contribute to the continuous development of patient care
  • To recognise team roles in quality management

Full day – 6 hours bespoke CPD Training and follow-up assessments           £999.00

Half-day session – 3 hours Training and follow-up assessments                   £599.00

For more information and to book your session- call Glenys on 07973361390

Enquire about: CPD Team In-House Workshops

Please fill in the form below and I will contact you to discuss details of this programme.

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Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

The course was very specific and has a lot off new informations to me and I really enjoyed reading the notebook. * the high point was when I reach to know about the different types of management theories and the hierarchy theory. * I really gained a lot off new informations about the management styles and the main differences between management and leadership. * The tutor was very easygoing and as non English native speaker the tutor was very clear when she was explaining to me and in all classes that I had and she was happy to answer all my enquires. * I think I got all the support to finish my course with a good understanding and a good amount of knowledge. * I like to say thank you for your great support and care and I hope to join the next level of course as soon as I can.

Issa Al Husaini , Introduction to Supervisory Dental Practice Management

I have found the Team Lead Dental Nurse skills a really useful training course. Becki has been a great support throughout the course with regular contact sessions. Not only has she given me support and advise through the course but also on a personal level giving me examples and support on a real life basis within my job role. Which I found helpful during the first few weeks of me new position.

RP, Advanced Team Leading Skills for Dental Nurses -S 1

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction to Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Operational Dental Practice Management Skills S3

For me being new to the management field, this course has opened my mind to new thinking ways and leadership styles .. it was easy to digest and clear to follow specially having Becki my tutor, thing wear smooth as she was very supportive and always available to be contacted..

Yassmen Al lawati Sr. dental nurses ( conscious sedation), Introduction to Supervisory Dental Practice Management

The course was well designed with lots of content useful to lead dental nurses. Being able to work independently but knowing there was support in the form of course notes and tutor backup. Glenys was very accommodating -offering tutorials and very prompt feedback via email. I am already implementing some of the advice & information I received. I can not fault the support I received and would highly recommend it to friends and colleagues.

SP, Advanced Team Leading Skills for Dental Nurses- S2 HEE

Absolutely loving the course so far and I have put into practice everything I have learnt , Edita is a fantastic tutor and puts her heart and soul into teaching. looking forward to the next part of the course

HH, Advanced Team Leading Skills for Dental Nurses -S 1

I thought the course was very informative and value for money. I feel much more confident in my role than i did before. I felt my tutor was amazing, she was so supportive of me and believed in me when i did not believe in myself. I would recommend this course to all dental nurses as its content and structure is faultless, and will give you the confidence you need to be a great leader.

Heidi , Introduction to Team Leading Skills for Dental Nurses- Home.

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

I have just completed the care coordination course with Edita, who was absolutely brilliant from start to finish. She gave me the confidence to believe I was able to keep going, even in the areas I found tricky. The course has developed my skills and confidence and will be used in my day to day work life.

Christine , Level 4 Certificate in Dental Care Coordination

Ways To Contact Me

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Telephone Number

You can phone me on:

07973 361 390

Postal Address

Please send any post to:

Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
B36 9JA
United Kingdom