Terms and Conditions of Business

"The Glenys Bridges Academy" and/or "Alison Fisher Institute of Dental Management and Leadership" and/or "Alison Fisher Training" will be referred to as "the training provider" from this point forward.

1. The training provider will refer to the purchaser as the client and the person undergoing training as the student. Where this may be one of the same the term client will be adapted.
2. The training provider will provide the student with a detailed outline of the course as part of the booking process.
3. The full course fee becomes due on completion of the booking process and can be paid on invoice or by standing order over 5 payments. For course fees in excess of £400.00 payment can be made in instalments by arrangement.
4. Once a booking has been agreed between the training provider and the client then the training provider cannot accept any responsibility or liability if the client or student defaults from the booking. Except under the consumer protection (distance selling) regulations 2000, consumers have a cooling off period of 7 working days, in respect to courses purchased online. Under these terms a full refund will be given of any monies paid, provided that the customer notifies the training provider in writing.
5. The training provider cannot accept responsibility or liability if the student fails to complete the course because of an effect or omission on the part of the client or student. Therefore, the student must ensure they are able to meet the requirements of the programme before commencement date.
6. The training provider only offers the facility for a refund once payment has been made, when the refund is the result of the training provider cancelling a course. The training provider reserves the right to cancel courses that do not attract sufficient numbers of students to ensure viability.
7. The training provider aims to meet the needs of the client and student at all times and will make every attempt to do so. In the event of a course being postponed due to unforeseen circumstances the student will be offered alternative arrangements.
8. The training provider strives to ensure equality within all its activities. Therefore, students with individual needs will be given additional support, guidance, training and encouragement to achieve equality of opportunity.
9. The training provider will inform the student of the possible course of action if the student feels they have been treated unfairly at any time during the period of training.
10. The student gives their full consent for samples of their work to be viewed by the Internal Quality Verifier appointed by the training provider, and the Standards Verifier appointed by the Awarding Body for verification and quality assurance purposes.