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Glenys Bridges Practice Pathways

Our courses were designed with you in mind

At a time of increasing opportunities for dental professionals it makes sense to invest in training and development to extend your skills sets.

We recognise how demanding it can be to study for a professional qualification whilst balancing workplace and home responsibilities; so we have designed a range of flexible training programmes to enable students to maintain a work-life balance, whilst developing academic, professional and personal management skills.

This is how our courses work:


All of our programmes are tutor led. Each student is guided by a personal tutor; distance learning students benefit from the ability to choose when and where they study with the support of a mentor/tutor. In addition we have growing number of training partners, some of whom offer our courses in workshop formats. Details are available on request.

Each programme teaches a range of recognised legal and ethical codes which dental professionals must observe. This enables students to embed GDC and Quality of Care regulations into their professional development.

Online aspects

Learning materials and a range of reference materials are provided online. Students work is uploaded directly onto our online Student Pathway where tutors access your work to provide feedback and guidance.

Our learning materials are set entirely within the dental practice workplace, so that students can contextualise the learning for their own practice.

Courses consist of subject units each of which has Learning Activities to develop knowledge and understanding of the subject matter, Course Notes and Assignment Briefs to guide the content of assignments for assessment.

Course Fees

Course fees can be staged (and paid by instalment on request). On booking you will need to pay a £50.00 deposit when you book your course. The remainder of your course fee will be paid on invoice. Examination fees are included in the course fee, so there will not be any additional fees to pay.

We offer courses in dental practice management, care coordination, lead skills for dental nurses, and reception skills...

Our programmes are quality endorsed with the Quality Endorsement Scheme (QES) approval by Innovate Awarding – an Ofqual regulated awarding organisation.

Glenys Bridges

Find Out More About My Courses

Dental Practice Managers Facebook Community

An online community for practice managers and receptionists with management duties

Practice managers are possibly the most diverse group of managers in the world. Their diversity covers every spectrum from education, management experience, practice size, age, gender...

Dental Practice Managers

Dental Practice Managers

There's potential for diversity to bring about amazing benefits for businesses and individuals when a range of diverse elements are networked together.

In order to apply to join this group and benefit from the wealth of experience and support this closed secret group of accepted members offers - click on this link send me your Facebook ID:

Dental Practice Managers Facebook Page

To read the table of programmes below, swipe or scroll across to the right:

Practice Management


Care Coordinator

Dental Nursing


Introductory Courses

Level 3 and 4

Introductory Course

Introductory Course

Introductory Course

Supervisory skills for lead dental nurses

Introductory Course

Level 3

Award, Certificate, Diploma

Practical Reception Skills

Level 3 Certificate in Care Coordination Skills

Award in supervisory skills for lead dental nurses

Advanced Mentoring skills

Level 4

Award, Certificate, Diploma

Reception Lead Skills


Certificate in supervisory skills for lead dental nurses



Fast Track Introduction to Management




CQC Registered manager





Safeguarding Lead





Level 5 Diploma in Strategic Team Leadership





About Glenys Bridges Training and Development

I believe that the beating heart of every successful dental practice is a 'whole team culture' in which every team member is keen to make an extraordinary contribution to the business.

Many business owners understand that as the team leader they need to energise their people - but find this difficult because they are overwhelmed by demands of running their business.

I will help you to visualise the practice you would like to create. Then I will train and motivate your people to be a driving force that turns the vision into reality. I've formed a team of experienced dental professionals with the expertise and passion for creating extraordinary dental teams and outstanding dental businesses. We are:

Glenys Bridges. CMIPD, Dip DPM

Glenys Bridges

Over many years experience in training and consultancy with all types of dental practices and having developed qualifications in practice management, reception and treatment coordination I have trained more that 1,000 dental professionals. Over the years I have been a regular contributor in dental journals and have spoken at Conferences throughout the UK and in Europe. If you are one of those who read my practice management articles or follow my website blog you will know something of my work. If you don't, here's a bit about me.

I run Glenys Bridges Training and Development, specialising in delivering training, business development and interpersonal skills, training for dentists, nurses, practice managers, receptionists, treatment coordinators and mentors. I strongly believe in a whole team approach for high quality patient care and this is evident in my approach to training and development. Now more than ever the greatest investment made by dental practices is in their people, my mission it to ensure my clients see an excellent return on their investment.

Some of the many highlights of my career to date (I hope there'll be more to come) include:

  • Authoring two dental management books (Dental Reception and Practice Management & Dental Practice Management)
  • Being awarded the British Dental Association (BDA) Certificate of Merit
  • Developing and delivering training events for dental practice staff in Australia
  • Being a member of the judging panel for The Dental Awards since 2003
  • Helping found the British Dental Practice Managers Association (BDPMA)
  • Speaking at the BDA Conference
  • Delivering team training for the Defence Dental Agency in Germany

In my spare time I am a Girl Guide leader and enjoy visiting the theatre.

And a quotation that sums up my attitude to life? It has to be: 'When you can't change the direction of the wind — adjust your sails'. It's by American, H. Jackson Brown Jr., well-known author of Life's Little Instruction Book.

Rebecca Morris. Dip DPM

Rebecca Morris

I am very much a 'people person' and enjoy spending time motivating like minded dental colleagues. My passion is supporting dental professionals in their work.

After working for 16 years as a dental practice manager, I met my mentor Glenys and studied for level 4 and 5 management qualifications.

My work has included running a two site dental business in the Southampton area as their Business Manager. My responsibilities were to grow the practices and increase their profitability by supporting and guiding their practice managers.

I have also worked for DPAS Ltd, where I supported 140 dental practices in the South and South East, by sharing my dental practice management knowledge to help them to build and market their businesses.

At a time before dental nurses were registered with the GDC, I was part of the team that created the Dental Nursing Magazine, this publication has allowed the dental nurses to have their say and is widely known and respected throughout the dental profession. I have also developed and run local training and support groups for dental nurses.

I enjoy working with the general public and working closely with dental teams. I strive to build good working relationships and would like to pass on my know-how to help new managers gain important skills and recognition.

Edita Pociuviene. Dip DPM

Edita Pociuviene

Edita has extensive management experience working in Fully Private, NHS, VT Training, Specialist Referral and Implant Training Clinics. She is a qualified and experienced practice and business development manager who has dedicated over 17 years to helping dental professionals and their teams build confidence and excitement in their roles.

Her real life experience and genuine interest in helping dental professionals to develop and excel in their roles has qualified Edita to do what she loves doing most. She says, “There is no better reward than being a part of a transitional stage with dental teams and helping them to achieve their desired outcomes and build profitable businesses, using powerful and effective practice management and team training strategies.

Edita started her career in dentistry as a dental nurse and during those 8 years in the clinical role, she learned that the greatest excitement was being involved in creating positive and memorable patient experience and directing the strengths of her team members towards the common goals. This was when a life changing decision was made to qualify and become dental practice manager and do what felt so natural and rewarding.

Being clinical, practice and compliance management roles for many years, Edita can fully relate to the challenges, struggles and joys dental professionals face every day. This allows her to apply the most suitable team training approaches and management solutions she developed herself whilst working in management role and carrying out CQC Registered Manager's duties.

Trainer and Assessor - Alison Steadward BSc Dip DPM, RDN

Alison has over 25 years experience in the dental profession. Her dental nurse qualification is from Glasgow Dental Hospital. She manages a multi-discipline specialist practice in Central London and has been working with dental implants since 1990.

Gaining her dental radiography qualification in 2005 she helped to establish the first CBCT imaging centre of its kind in a dental practice in Europe; she has gained the Level 4 Diploma in Practice Management and graduated in September 2015 from the Open University with a BSc. Alison is due to complete her Learning and Assessors certificate in 2016. She sits on the editorial board of Dental Nursing magazine. With a wealth of knowledge and educational experience her passion for empowering dental nurses and administrators is second to none. Alison ensures the effective management of the Dawood and Tanner Academy whilst also having an active role in the educational programmes.

Dawood and Tanner Academy

In June 2015 Glenys Bridges Practice Pathways joined a collaboration with Dawood and Tanner Academy, to continue to provide existing programmes in an extended range of formats, including workshops from our Central London training rooms. The Academy consists of three divisions:

  • Dental Nursing Pathways
  • Non-clinical Pathways
  • Specialty Training for Dental Surgeons

Dawood and Tanner Academy is an accredited training centre, delivering:

  • NEBDN Qualifications - including their latest flagship Dental Implant Nursing Programme
  • Lifetime Awarding Qualifications in a wide range of non-clinical skills for dental businesses
  • Certificated Extended Duties Dental Nursing training

Dental Reception and Practice Management

Dental Reception and Practice Management

This book is an introduction to dental practice administration. It is an essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry.

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Dental Practice Management

Dental Practice Management

This book has been written to show a range of management theories in the context of dental practice management. Since the early 1990s the management role in dental businesses has become increasingly formal and structured. A significant milestone in this evolution was the introduction of the Health and Social Care Act 1998 which places a requirement on practices to deliver on a range of patient focused quality management requirements. With authoritative bodies appointed in all regions of the UK to measure compliance this book can help practice management teams to set and implement quality standards.

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07973 361 390

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Glenys Bridges Practice

24 Farnworth Grove
Castle Bromwich
B36 9JA
United Kingdom