Welcome. Are you an existing student?  Login here

Tel : 07973 361 390 Follow Us on Facebook Connect with Us on Linked In

Blog: News & Resources for Professionals

I have compiled a list of useful industry news, events and articles for your team.

Staff meetings can be a valuable source of eCPD

Read More >

21 Sep 2018

During 2018 the professional development requirements for dental registrants have been revolutionised by the introduction of eCPD. Rather than CPD being merely a certificate collecting exercise to meet arbitrary targets, the primary objective of this second generation of professional development is to facilitate consistently excellent patient care, through the professional competence and the application of the principles published by the GDC in Standards for the dental team.

Staff meetings can be a valuable source of eCPD

Read More >

16 Sep 2018

During 2018 the professional development requirements for dental registrants have been revolutionised by the introduction of eCPD. Rather than CPD being merely a certificate collecting exercise to meet arbitrary targets, the primary objective of this second generation of professional development is to facilitate consistently excellent patient care, through the professional competence and the application of the principles published by the GDC in Standards for the dental team

Mentoring Strategy for Dental Professionals

Read More >

18 May 2017

The concept of senior colleagues supporting the work of their more junior colleagues, by sharing the benefits of their hands-on experience, is a time-honored activity. The aim is to formalize a skills transfer process which previously happened in a more adhoc style. In many cases, guidance from a senior colleague has been very much valued by employers and employees alike. This article explores ways to build a mentoring strategy for your practice, which will secure increased benefits from these beneficial interactions

Lead Dental Nurse Skills

Read More >

18 May 2017

The current emphasis on high quality care opens the way for the entire dental team to make increasingly complex contributions to patient care. This opens opportunities for senior dental nurses with additional training and development to take on supervisory roles which enable their junior colleagues to work to the highest standards with confidence and competence. This ongoing development process will create mentoring and leadership roles within dental nursing teams.

Lead Dental Nurse Skills

Read More >

30 Mar 2017

Ambitious dental nurses are increasingly being given opportunities to play a Lead role within their dental team. This calls for the development of new skills sets, such as mentoring and leadership since their lead role will be to ensure that less experienced dental nurses can benefit from the support of their more experienced colleagues to ensure the continuous improvement of standards of patient care.

New Course for Reception Leads

Read More >

26 Oct 2016

The reception lead role calls for a wide range of leadership and management skills that are all covered in this course. The contribution of the reception role is often underestimated for the success of dental services. When reception services are effective and efficient there are huge benefits for patients, dental professionals and the dental business. The quality of reception services is dependent on the attributes and skills of the reception team.

New Book for Reception Leads

Read More >

15 Aug 2016

My new Dental Reception Lead book will be available this autumn. Here is a sneak peek at the content

Extended Duties Dental Nurse Training

Read More >

24 Aug 2015

Extended duties dental nurses are dramatically enhancing the efficiency of dental practices. Nurses with appropriate training and support can take impressions efficiently, with the prescription of a dentist. Not only does this benefit practices, it also enables dentists to give their nurses a more encompassing role and greater job satisfaction.

A Fast Track Introduction to Reception Skills

Read More >

20 May 2015

Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within their teams. This fact has lead many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Introduction to Reception Skills – to provide their non-dental recruits with background information about the contribution of the receptionist to the dental team

CPD 52 - A new approach for team CPD

Read More >

11 May 2015

CPD 52 - Offers CPD for your team for just £1 a week For a £52.00 per year fee we provide one year’s access to our continuously refreshed CPD content for dental teams With so many CPD providers offering high quality CPD, how should dental professionals choose which will be best for them? Every practice must ensure that the professional development activities of their team are on-going throughout the CPD cycle, that the learning is appropriate, covers the full range of required topics and will add to any dental professional’s ability to perform their duties to the highest standards.

A Fast Track Welcome to Dentistry

Read More >

20 Apr 2015

Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within the team. This fact has lead many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Introduction to Dentistry – to provide their non-dental recruits with background information about the requirements of the profession, the work of their team and the needs of their patients.

Meeting the Fundamental Standards

Read More >

09 Apr 2015

With a new quality of care framework for England in place, its time that practices revisited their compliance measures and adjusted them to meet the revised strategy based on five key criteria for the quality of care, which must be: • Safe • Effective • Caring • Responsive • Well-led

Staff Friends and Family Test

Read More >

11 Mar 2015

With only days to go until NHS practices are required to implement their patient Friends and Family Test (FFT), many NHS practices are ready to begin collecting patient feedback on their services. In most cases, they have been provided with NHS England’s supportive materials and/or have attended local meetings to enable them to prepare the resources and in-house procedures needed for gathering the required information. Besides using information gathered from patients, to gain a valuable insight of how to make to continuous improvements in patient care, the Friends and Family Test can also be used as an improvement tool for staff to ensure that the practice’s investment in providing patients with excellent care is matched by its investment in its team. Although there is no official requirement at present to undertake staff FFT, practices that do so are sending out clear messages about their commitment to their staff and patients.

Friends and Family Test- Advice Sheet

Read More >

03 Mar 2015

To provide an opportunity for people who use the practice to give anonymous feedback about how they have experienced care at their practices, from 1st April 2015 every NHS dental practice in England will have to provide monthly data gathered from their patients through running a Friends and Family Test (FFT). Through patients' initial responses and their responses to follow-up questions, the FFT aims to highlight both good and poor patient experiences. This feedback will be used to transform NHS services, support patient choice and empower staff to carry out changes to make a positive impact upon the patient experience.

Inclusive Team Skills

Read More >

16 Jan 2015

The need for an expanded skills mix within dental teams can lead to the decision bring in new team members with the required skills from outside of the dental sector and benefit from a new skills range and teach the skills of dentistry to the new team member. There can be no doubt that the skills mix needed to create a thriving, contemporary dental business are diverse.

Time for Extended Duties Dental Nurses to Flourish

Read More >

22 Dec 2014

The legislation to allow dental nurses to perform an extended range of duties has been in place for some time. As the number trained as extended duties dental nurses (EDDNs) is growing, this article looks at the opportunities extended duties afford dental nurses in general dental practice.

Make a Practice Management Award part of your new year's resolution

Read More >

02 Dec 2014

Two Evening Classes in January for the BTEC Award in Management Developing management skills means getting a grasp of basic leadership and management techniques needed to promote motivation and productivity, so that teams work together towards quality goals. Leaders need to define goals and create motivation within the teams to achieve them. Managers then need to cooperate with leaders to define practical methods to secure those goals.

Managing Under Performance

Read More >

07 Nov 2014

One problem employee in the team potentially has had a massively negative impact upon the motivation and performance of the entire team. This is a constructive way to manage problem behaviour

How To Maximise Workplace Learning Investment

Read More >

06 Oct 2014

There was a time (not so long ago) when most dental teams worked hard, cared about their patients and selected their ongoing training on that basis. Today quality management obligations from within the dental sector and from patients have formalised post-qualification ongoing training requirements.

Where is your ‘information super highway’ taking you?

Read More >

01 Oct 2014

Many practices are developing a better understanding of the potential for sound decision-making based on the information they hold. In all aspects of our professional lives our ability to make the right decisions is reliant on the availability of the right information at the right time. It’s apparent that information is an extremely valuable commodity and the skills to maintain its availability, integrity and accuracy should never be under estimated.

Are you getting a good return on your marketing input

Read More >

18 Sep 2014

The term 'get your ducks in a row' essentially means to ensure all of the small details or elements are accounted for and in their proper positions before embarking on a new project. When a person is fully prepared, knows exactly what goals they are striving for, has their team trained and raring to go and every element is in place, they can be said to have their ducks in a row

Do you know enough about giving staff feedback on their performance?

Read More >

08 Sep 2014

Information used for decision making must be current, reliable, valid and accurate. In any area of management inaccurate information badly interpreted is a disaster waiting to happen. This is especially the case when it comes to giving staff feedback and guidance. This blog will focus on one of many aspects of information management- how to disseminated information as feedback to your team.

Introducing Lead Roles to Dental Teams

Read More >

27 Aug 2014

If your practice is ready to introduce structured lead roles, Glenys Bridges Training and Development has a new programme, delivered in your practice, which makes the introduction of leads an excellent development tool for your business.

Reigning in the Lone Wolf

Read More >

25 Jul 2014

The need to work as a team is now firmly established in the culture of the dental profession. Whereas in the distant past practitioners often worked in isolation, today this is unacceptable. Although this evolution toward a team mentality is welcomed by many, for some people, even though they are physically working in a team, they still want to work alone and do not effectively communicate with others in the practice, while still expecting to provide effective patient care

Unjustified complaints

Read More >

22 Jul 2014

Unjustified complaints come from people who consider your practice has done something wrong, when in fact it hasn’t. In such cases the team will need to decide whether a preventable misunderstanding has caused the disagreement, or if the complainant is simply seeking to profit from complaining.

Customer Focus+ Sparkle = Private dental care sales

Read More >

26 Jun 2014

If yours is one of the many practices wishing to convert more of their telephone enquires into private patients we can help

Old problems, new approaches

Read More >

23 Jun 2014

Don't be like Robert the Bruce and try, try and try again. Try once and succeed by using established management techniques

Do you know enough about managing work to improve business effectiveness?

Read More >

28 May 2014

Would you like more knowledge and understanding of the skills needed to manage work activities and to improve business effectiveness and efficiency

Do you know enough?

Read More >

12 May 2014

Does your team have the practice management skills to take your practice from strength to strength?

Money Management in Practice

Read More >

02 Apr 2014

How can practice managers help to keep practice finances on track

Avoiding Pointless CPD

Read More >

27 Mar 2014

New CPD requirements to measure the impact of learning are just around the corner. This article explores how this will work.

New Standards for Dental Teams

Read More >

03 Feb 2014

Review of the implications of the New Standards

Structuring CPD for your Team

Read More >

16 Jan 2014

How can you get the best return on your investment in team CPD

Practice Management Forum

Read More >

01 Oct 2013

The Registered Managers Forum offers practical tips on managing practice resources and meeting regulatory requirements in ways that secure tangible benefits for all concerned. This site offers the chance to voice your concerns, share your triumphs, gives training and development guidance, highlights training opportunities across the UK, providing reviews and evaluations. Find us at www.codeuk.com/forum

Practical Mentoring In Dental Teams

Read More >

04 Jun 2013

The value of cascading learning through the team is immense. This article examines processes for sharing best practice in mentoring

Making Patients Feel Valued

Read More >

08 May 2013

In these difficult times, when patients have to make many spending choices, this article considers ways to give patients a sense of belonging to your practice

SMART Objectives for Policy Audit

Read More >

16 Apr 2013

How to use SMART objectives for policy Audit

10 Communication Musts

Read More >

18 Jan 2013

This article outlines a range of communication skills for dental professionals

The Patient Journey

Read More >

12 Nov 2012

A map of the steps of the patient journey

Significant Event Analysis

Read More >

08 May 2012

An outline of how to use the SEA technique

Information Governance

Read More >

17 Feb 2012

Overview of Information Governance Requirments


Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

The course was very specific and has a lot off new informations to me and I really enjoyed reading the notebook. * the high point was when I reach to know about the different types of management theories and the hierarchy theory. * I really gained a lot off new informations about the management styles and the main differences between management and leadership. * The tutor was very easygoing and as non English native speaker the tutor was very clear when she was explaining to me and in all classes that I had and she was happy to answer all my enquires. * I think I got all the support to finish my course with a good understanding and a good amount of knowledge. * I like to say thank you for your great support and care and I hope to join the next level of course as soon as I can.

Issa Al Husaini , Introduction to Supervisory Dental Practice Management

I have found the Team Lead Dental Nurse skills a really useful training course. Becki has been a great support throughout the course with regular contact sessions. Not only has she given me support and advise through the course but also on a personal level giving me examples and support on a real life basis within my job role. Which I found helpful during the first few weeks of me new position.

RP, Advanced Team Leading Skills for Dental Nurses -S 1

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction to Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Operational Dental Practice Management Skills S3

For me being new to the management field, this course has opened my mind to new thinking ways and leadership styles .. it was easy to digest and clear to follow specially having Becki my tutor, thing wear smooth as she was very supportive and always available to be contacted..

Yassmen Al lawati Sr. dental nurses ( conscious sedation), Introduction to Supervisory Dental Practice Management

The course was well designed with lots of content useful to lead dental nurses. Being able to work independently but knowing there was support in the form of course notes and tutor backup. Glenys was very accommodating -offering tutorials and very prompt feedback via email. I am already implementing some of the advice & information I received. I can not fault the support I received and would highly recommend it to friends and colleagues.

SP, Advanced Team Leading Skills for Dental Nurses- S2 HEE

Absolutely loving the course so far and I have put into practice everything I have learnt , Edita is a fantastic tutor and puts her heart and soul into teaching. looking forward to the next part of the course

HH, Advanced Team Leading Skills for Dental Nurses -S 1

I thought the course was very informative and value for money. I feel much more confident in my role than i did before. I felt my tutor was amazing, she was so supportive of me and believed in me when i did not believe in myself. I would recommend this course to all dental nurses as its content and structure is faultless, and will give you the confidence you need to be a great leader.

Heidi , Introduction to Team Leading Skills for Dental Nurses- Home.

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

I have just completed the care coordination course with Edita, who was absolutely brilliant from start to finish. She gave me the confidence to believe I was able to keep going, even in the areas I found tricky. The course has developed my skills and confidence and will be used in my day to day work life.

Christine , Level 4 Certificate in Dental Care Coordination

Ways To Contact Me

Email Me

Use the contact form or send an email to:

Telephone Number

You can phone me on:

07973 361 390

Postal Address

Please send any post to:

Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
B36 9JA
United Kingdom