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Blog: News & Resources for Professionals

I have compiled a list of useful industry news, events and articles for your team.

How to Make Staff Meetings Verifiable eCPD

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04 Feb 2019

The quality assurance(QA) standards that must be met before training is acceptable as verifiable eCPD are set and published by the GDC. Training can be considered to be verifiable CPD when it meets the GDC QA standards. This involves quality measures to be implemented before, during and after training and required administrative and record keeping measures to be in place. The work of the training lead to ensure quality assurance requirements have been met and that the quality standards are audited, evaluated and maintained year on year so that the team have the knowledge and skills to perform their work to a consistently high standard.

Lead Dental Nurse Skills

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21 Jan 2019

The current emphasis on high quality care opens the way for the entire dental team to make increasingly complex contributions to patient care. This opens opportunities for senior dental nurses with additional training and development to take on supervisory roles which enable their junior colleagues to work to the highest standards with confidence and competence. This ongoing development process will create mentoring and leadership roles within dental nursing teams.

How To Maximise Workplace Learning Investment

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28 Oct 2018

There was a time (not so long ago) when most dental teams worked hard, cared about their patients and selected their ongoing training on that basis. Today quality management obligations from within the dental sector and from patients have formalised post-qualification ongoing training requirements.

Intergrated Care Pathways

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19 Aug 2018

Dental Care Pathways Leading the way to the next level of patient care and involvement

Inclusive Team Skills

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15 Jul 2018

The need for an expanded skills mix within dental teams can lead to the decision bring in new team members with the required skills from outside of the dental sector and benefit from a new skills range and teach the skills of dentistry to the new team member. There can be no doubt that the skills mix needed to create a thriving, contemporary dental business are diverse.

Introducing Lead Roles to Dental Teams

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20 May 2018

If your practice is ready to introduce structured lead roles, Glenys Bridges Training and Development has a new programme, delivered in your practice, which makes the introduction of leads an excellent development tool for your business.

Mentoring Strategy for Dental Professionals

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18 May 2017

The concept of senior colleagues supporting the work of their more junior colleagues, by sharing the benefits of their hands-on experience, is a time-honored activity. The aim is to formalize a skills transfer process which previously happened in a more adhoc style. In many cases, guidance from a senior colleague has been very much valued by employers and employees alike. This article explores ways to build a mentoring strategy for your practice, which will secure increased benefits from these beneficial interactions

Lead Dental Nurse Skills

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30 Mar 2017

Ambitious dental nurses are increasingly being given opportunities to play a Lead role within their dental team. This calls for the development of new skills sets, such as mentoring and leadership since their lead role will be to ensure that less experienced dental nurses can benefit from the support of their more experienced colleagues to ensure the continuous improvement of standards of patient care.

New Course for Reception Leads

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26 Oct 2016

The reception lead role calls for a wide range of leadership and management skills that are all covered in this course. The contribution of the reception role is often underestimated for the success of dental services. When reception services are effective and efficient there are huge benefits for patients, dental professionals and the dental business. The quality of reception services is dependent on the attributes and skills of the reception team.

Extended Duties Dental Nurse Training

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24 Aug 2015

Extended duties dental nurses are dramatically enhancing the efficiency of dental practices. Nurses with appropriate training and support can take impressions efficiently, with the prescription of a dentist. Not only does this benefit practices, it also enables dentists to give their nurses a more encompassing role and greater job satisfaction.

Introduction to Reception Skills

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20 May 2015

Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within their teams. This fact has lead many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Introduction to Reception Skills – to provide their non-dental recruits with background information about the contribution of the receptionist to the dental team

A Fast Track Welcome to Dentistry

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20 Apr 2015

Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within the team. This fact has lead many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Introduction to Dentistry – to provide their non-dental recruits with background information about the requirements of the profession, the work of their team and the needs of their patients.

Meeting the Fundamental Standards

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09 Apr 2015

With a new quality of care framework for England in place, its time that practices revisited their compliance measures and adjusted them to meet the revised strategy based on five key criteria for the quality of care, which must be: • Safe • Effective • Caring • Responsive • Well-led

Staff Friends and Family Test

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11 Mar 2015

With only days to go until NHS practices are required to implement their patient Friends and Family Test (FFT), many NHS practices are ready to begin collecting patient feedback on their services. In most cases, they have been provided with NHS England’s supportive materials and/or have attended local meetings to enable them to prepare the resources and in-house procedures needed for gathering the required information. Besides using information gathered from patients, to gain a valuable insight of how to make to continuous improvements in patient care, the Friends and Family Test can also be used as an improvement tool for staff to ensure that the practice’s investment in providing patients with excellent care is matched by its investment in its team. Although there is no official requirement at present to undertake staff FFT, practices that do so are sending out clear messages about their commitment to their staff and patients.

Friends and Family Test- Advice Sheet

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03 Mar 2015

To provide an opportunity for people who use the practice to give anonymous feedback about how they have experienced care at their practices, from 1st April 2015 every NHS dental practice in England will have to provide monthly data gathered from their patients through running a Friends and Family Test (FFT). Through patients' initial responses and their responses to follow-up questions, the FFT aims to highlight both good and poor patient experiences. This feedback will be used to transform NHS services, support patient choice and empower staff to carry out changes to make a positive impact upon the patient experience.

Time for Extended Duties Dental Nurses to Flourish

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22 Dec 2014

The legislation to allow dental nurses to perform an extended range of duties has been in place for some time. As the number trained as extended duties dental nurses (EDDNs) is growing, this article looks at the opportunities extended duties afford dental nurses in general dental practice.

Make a Practice Management Award part of your new year's resolution

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02 Dec 2014

Two Evening Classes in January for the BTEC Award in Management Developing management skills means getting a grasp of basic leadership and management techniques needed to promote motivation and productivity, so that teams work together towards quality goals. Leaders need to define goals and create motivation within the teams to achieve them. Managers then need to cooperate with leaders to define practical methods to secure those goals.

Managing Under Performance

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07 Nov 2014

One problem employee in the team potentially has had a massively negative impact upon the motivation and performance of the entire team. This is a constructive way to manage problem behaviour

Where is your ‘information super highway’ taking you?

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01 Oct 2014

Many practices are developing a better understanding of the potential for sound decision-making based on the information they hold. In all aspects of our professional lives our ability to make the right decisions is reliant on the availability of the right information at the right time. It’s apparent that information is an extremely valuable commodity and the skills to maintain its availability, integrity and accuracy should never be under estimated.

Are you getting a good return on your marketing input

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18 Sep 2014

The term 'get your ducks in a row' essentially means to ensure all of the small details or elements are accounted for and in their proper positions before embarking on a new project. When a person is fully prepared, knows exactly what goals they are striving for, has their team trained and raring to go and every element is in place, they can be said to have their ducks in a row

Do you know enough about giving staff feedback on their performance?

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08 Sep 2014

Information used for decision making must be current, reliable, valid and accurate. In any area of management inaccurate information badly interpreted is a disaster waiting to happen. This is especially the case when it comes to giving staff feedback and guidance. This blog will focus on one of many aspects of information management- how to disseminated information as feedback to your team.

Reigning in the Lone Wolf

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25 Jul 2014

The need to work as a team is now firmly established in the culture of the dental profession. Whereas in the distant past practitioners often worked in isolation, today this is unacceptable. Although this evolution toward a team mentality is welcomed by many, for some people, even though they are physically working in a team, they still want to work alone and do not effectively communicate with others in the practice, while still expecting to provide effective patient care

Unjustified complaints

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22 Jul 2014

Unjustified complaints come from people who consider your practice has done something wrong, when in fact it hasn’t. In such cases the team will need to decide whether a preventable misunderstanding has caused the disagreement, or if the complainant is simply seeking to profit from complaining.

Customer Focus+ Sparkle = Private dental care sales

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26 Jun 2014

If yours is one of the many practices wishing to convert more of their telephone enquires into private patients we can help

Old problems, new approaches

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23 Jun 2014

Don't be like Robert the Bruce and try, try and try again. Try once and succeed by using established management techniques

Do you know enough about managing work to improve business effectiveness?

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28 May 2014

Would you like more knowledge and understanding of the skills needed to manage work activities and to improve business effectiveness and efficiency

Money Management in Practice

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02 Apr 2014

How can practice managers help to keep practice finances on track

Avoiding Pointless CPD

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27 Mar 2014

New CPD requirements to measure the impact of learning are just around the corner. This article explores how this will work.

New Standards for Dental Teams

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03 Feb 2014

Review of the implications of the New Standards

Structuring CPD for your Team

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16 Jan 2014

How can you get the best return on your investment in team CPD

Practice Management Forum

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01 Oct 2013

The Registered Managers Forum offers practical tips on managing practice resources and meeting regulatory requirements in ways that secure tangible benefits for all concerned. This site offers the chance to voice your concerns, share your triumphs, gives training and development guidance, highlights training opportunities across the UK, providing reviews and evaluations. Find us at www.codeuk.com/forum

Practical Mentoring In Dental Teams

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04 Jun 2013

The value of cascading learning through the team is immense. This article examines processes for sharing best practice in mentoring

Making Patients Feel Valued

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08 May 2013

In these difficult times, when patients have to make many spending choices, this article considers ways to give patients a sense of belonging to your practice

SMART Objectives for Policy Audit

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16 Apr 2013

How to use SMART objectives for policy Audit

10 Communication Musts

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18 Jan 2013

This article outlines a range of communication skills for dental professionals

The Patient Journey

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12 Nov 2012

A map of the steps of the patient journey

Significant Event Analysis

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08 May 2012

An outline of how to use the SEA technique


Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

The course was very specific and has a lot off new informations to me and I really enjoyed reading the notebook. * the high point was when I reach to know about the different types of management theories and the hierarchy theory. * I really gained a lot off new informations about the management styles and the main differences between management and leadership. * The tutor was very easygoing and as non English native speaker the tutor was very clear when she was explaining to me and in all classes that I had and she was happy to answer all my enquires. * I think I got all the support to finish my course with a good understanding and a good amount of knowledge. * I like to say thank you for your great support and care and I hope to join the next level of course as soon as I can.

Issa Al Husaini , Introduction to Practice Management (Induction Course)

I have found the Team Lead Dental Nurse skills a really useful training course. Becki has been a great support throughout the course with regular contact sessions. Not only has she given me support and advise through the course but also on a personal level giving me examples and support on a real life basis within my job role. Which I found helpful during the first few weeks of me new position.

RP, Advanced Team Leading Skills for Dental Nurses -S 1

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Supervisory Dental Practice Management Skills S3

For me being new to the management field, this course has opened my mind to new thinking ways and leadership styles .. it was easy to digest and clear to follow specially having Becki my tutor, thing wear smooth as she was very supportive and always available to be contacted..

Yassmen Al lawati Sr. dental nurses ( conscious sedation), Introduction to Practice Management (Induction Course)

The course was well designed with lots of content useful to lead dental nurses. Being able to work independently but knowing there was support in the form of course notes and tutor backup. Glenys was very accommodating -offering tutorials and very prompt feedback via email. I am already implementing some of the advice & information I received. I can not fault the support I received and would highly recommend it to friends and colleagues.

SP, Advanced Team Leading Skills for Dental Nurses- S2 HEE

Absolutely loving the course so far and I have put into practice everything I have learnt , Edita is a fantastic tutor and puts her heart and soul into teaching.Looking forward to the next part of the course

HH, Advanced Team Leading Skills for Dental Nurses -S 1

I have really enjoyed the course and it as helped me a lot in the day to day running of a happy practice

lynn major, Advanced Team Leading Skills for Dental Nurses- S2 HEE

I came on the course feeling very nervous about it. I am not the most confident person but day one was raelly positive. I was introduce to Glenys and all the other girls on the course. The day was great and i came away with so much positive information. I took a while to get my work completed for unit 1 but with the help of Glenys and being able to communicate with her through either email or sms i was able to get the support i needed. This continued for me right through to unit 4 with great support. I thouroughlt enjoyed attended the courses even though at times the work load was intense for me i got through it and i am so happy and proud of myself.

Laura Whelan, Advanced Team Leading Skills for Dental Nurses- S2 HEE

I thought the course was very informative and value for money. I feel much more confident in my role than i did before. I felt my tutor was amazing, she was so supportive of me and believed in me when i did not believe in myself. I would recommend this course to all dental nurses as its content and structure is faultless, and will give you the confidence you need to be a great leader.

Heidi , Introduction to Team Leading Skills for Dental Nurses- Home.

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

I am part way through my course and I am really enjoying it. I find it challenging at times but it really gets me thinking about different managing techniques and how I can incorporate them into my own work to eventually become an excellent practice manager. My tutor is Becki Morris and she has been fantastic from the start. Becki offers me round the clock support and always replies to me right away. As I am doing this course along side working full time it can sometimes be difficult to fit in our sessions or for me to complete the work some weeks, Becki always works round me and understands this making it less stressful for me. I am looking forward to completing my course and will definitely train with Glenys Bridges again.

Emma Jordan-Smith, Advanced Supervisory Dental Practice Management Skills S3

For me I did not find this course easy because I do have concentration issues, BUT also I lacked a lot of confidence and I didn’t have help from 1 person other than my tutor edita she was absolutely amazing and so understanding and patients I could not have asked for more. Thank you from all of my heart Samantha ☺️

Samantha Michaels

Completed the team leading skills for Dental Nurses which was led by Glenys Bridges, this course has been a big help to me within my practice, i have learnt many skills and been able manage my team more efficiently. Glenys was exceptionally helpful and informative and made the days run smoothly and quickly.

Dawn , Advanced Team Leading Skills for Dental Nurses- S2 HEE

I have just completed the care coordination course with Edita, who was absolutely brilliant from start to finish. She gave me the confidence to believe I was able to keep going, even in the areas I found tricky. The course has developed my skills and confidence and will be used in my day to day work life.

Christine , Higher Skills in Dental Care Coordination

very good course, had all the help and support that i needed plus more! Really feel like I have benefited from the course.

Georgia Fowle, Introduction to Dental Reception Skills

the course was very interesting and I have improved my reception skills majorly from completing the course. It also helped me grow with confidence within the work place. The support I received was all that i needed plus more, really couldn't have asked for a better tutor throughout the course.

GF, Introduction to Dental Reception Skills

I have started my career in dental nursing 5 years ago and I considered working as a treatment coordinator for a while but it took me longer that I was hoping due to the lack of information for this career path. When I started my new job as a treatment coordinator, I knew that I have to enroll a course as soon as possible. Little did I knew that this course was going to be so much more than just guidance! The course it's so well structured and it has covered so much more that I thought it would! Edita is an absolute amazing teacher who is flexible to the student's needs and she is so supportive. We need more teachers like her and she has inspired me to work even harder. I have recently finished the course and although I am very proud to be a qualified care coordinator, I miss working with Edita so I will enroll another course with her soon to further develop my role in the practice.

Dorina, Higher Skills in Dental Care Coordination

I found this course really helpful. All of the information was relevant and relatable and I can definitely apply this to my day to day job role. Both Glenys and Edita were knowledgeable and helpful throughout. I would highly recommend this course.

Nikki Metcalf, Introduction to Team Leading for Dental Nurses- Workshop

I found this course really helpful. All of the information was relevant and relatable and I can definitely apply this to my day to day job role. Both Glenys and Edita were knowledgeable and helpful throughout. I would highly recommend this course.

Nikki Metcalf, Introduction to Team Leading for Dental Nurses- Workshop

Dear Genys and Edita, The course, Introduction to Team Leading was extremely informative and the approach/teaching was very professional. The one day worship help me recognise differences between being a Manager and Team Leader, and give me an opportunity to gain initial knowledge how to communicate and inspire Dental Nurse Team. I am very keen to enhance my skills and knowledge in this direction.

AB, Introduction to Team Leading for Dental Nurses- Workshop

The course was very educational and my teacher was very helpful and she was guiding me step by step to make sure that everything was going well. I wish to continue my education courses soon with Glenys bridges . Wish you all best .

Issa Al Husaini , Introduction to Practice Management (Induction Course)

This course as a whole has been invaluable to me and I have my tutor Edita to thank for all of it – throughout the entire time Edita has been an enormous support, she is highly competent in what she does and has taken the time to thoroughly explain things when needed – I have felt at ease throughout the entire course knowing she is there for me any time I needed her and with her positive feedback she has made me feel completely confident in my abilities moving forward in my role – again a huge thank you to Glenys Bridges for the course but an added thank you to Edita for all your time, effort and support 😊

Jess Vivyan, Advanced Supervisory Dental Practice Management Skills S3

Ways To Contact Me

Email Me

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Telephone Number

You can phone me on:

07973 361 390

Postal Address

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Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
B36 9JA
United Kingdom