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News & Resources for Professionals

We have compiled a list of useful industry news, events and articles for your team.

NEWSLETTER MAY 2023

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01 May 2023

A Day in the life of a care coordinator What does a Treatment Coordinator do daily? The truth of the matter is that not every day is the same. Not every practice works in the same way. A Treatment coordinators main objective is to: “Enable patient uptake of treatment plans through holding non-clinical consultations, following up patient enquiries, and performing effective reception duties”

NEWSLETTER JAN 2023

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16 Jan 2023

Glenys Bridges Pathways - Newsletter Jan 2023 - Compliance Guidance & News

SEPTEMBER NEWSLETTER

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07 Sep 2022

LEGAL UPDATE - Man who refused to follow employer's policy of using preferred gender pronouns was not discriminated against, rules tribunal

MAY 2022 NEWSLETTER

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16 May 2022

Beware of Ransomware - Guidance issued by the Information Commissioner (ICC)and the National Cyber Security Centre (NCSC) Pregnancy discrimination: employee awarded £19k in tribunal claim win

February Newsletter 2022

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17 Feb 2022

February 2022 Newsletter This bulletin includes important updates in the laws and regulations that might affect your business and includes recommendations to help you stay compliant. Read on to ensure your business is operating safely within the law. • COVID-19 round-up: sick-pay changes and new tribunal rulings • What's in store from upcoming law

JANUARY NEWSLETTER

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10 Jan 2022

This bulletin includes important updates in the laws and regulations that might affect your practice and includes recommendations to help you stay compliant. Read on to ensure your practice is operating safely within the law or log in to Legal Manager. • Menopause in the workplace • Are you paying the Minimum Wage? • 'Trivial' data breach claim fails in court

NOVEMBER NEWSLETTER

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22 Nov 2021

YOUR HEALTH: Do you know enough about Magnesium? We understand the role of diet in good health. We understand the role of nutrients such as iron, vitamin C, and omega-3 – and plan a balanced diet. However, one key mineral that’s often overlooked is magnesium. So what exactly is magnesium? Why is it so important, and how can we make sure we’re getting enough?...... COVID-19: Government announces plan to resolve commercial rent debts The UK government has issued a new Code of Practice for dealing with commercial rent debt built up over the pandemic. A new bill also proposes extra interim restrictions and binding arbitration.

OCTOBER NEWSLETTER

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04 Oct 2021

Legal and general updates for the entire dental team PLUS Dental Courses which add to your ANNUAL eCPD requirements from just £5 month OR £29 year!!

SEPTEMBER NEWSLETTER

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04 Oct 2021

Legal and general updates for the entire dental team PLUS Dental Courses which add to your ANNUAL eCPD requirements from just £5 month OR £29 year!!

SEPT 2021 - LEGAL UPDATES

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13 Sep 2021

This bulletin includes important legal updates in respect of : • Changes to Self isolation rules: employers take note • Government plans changes to workplace sexual harassment laws

Changes to Self-isolation rules: employers take note

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13 Sep 2021

Changes to Self-isolation rules: employers take note Self-isolation rules were relaxed this August. While this is welcome if you're experiencing isolation-related staff disruption, it potentially raises workplace health and safety issues that you cannot be ignored.

AUGUST 2021 - LEGAL UPDATES

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09 Aug 2021

This bulletin includes important legal updates in respect of : • Getting staff back to the workplace • Right to work checks: government updates guidance on EEA citizens employed before 1 July • Data protection: temporary EU/UK agreement extended

JUNE 2021 - NEWSLETTER

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07 Jun 2021

COVID-19 workplace testing: what you need to know COVID-19 round-up: right-to-work checks; shielders can still be furloughed New Debt Respite Scheme comes into force NEWS - Employee who stopped work over COVID-19 concerns was fairly dismissed rules tribunal

May 2021 - Newsletter - Legal Updates

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10 May 2021

1 - New Health and Safety Protection for Workers 2 - COVID-19 round-up: April extensions and expiries 3 - Correction: new minimum pay rates from April

May 2021 - Newsletter - Dental Complaints Management

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10 May 2021

Receiving and resolving patient's complaints is never a welcome addition to a busy work schedule. In general, the place of a business in its consumers' affections will be the product of its attitude and response when things go wrong and a patient complains. Few of the complaints received by dental businesses are clinical. Common themes for dental complaints are interpersonal relationships and a lack of information; as a result, the patient feels that: ............

Employee Update - April 2021

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13 Apr 2021

April 2021 will bring new employment information Please read through and let us know if you need any further guidance

MInd & Soul - March 2021

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05 Mar 2021

Pandemic perspectives: Is lockdown producing a 'Tsunami' of eating disorders? It started with being worried that lockdown meant I wouldn’t be able to get my steps in. Plus, with the supermarket shelves barren and the restaurants shut, it seemed to make sense to slim down my portions and save what I could. It always starts so benign, so reasonable that the descent slips upon me silently, an unholy thief in the night. Now, as the dark evenings stretch on, unfilled, the terror of what still lies within me, the impulses I thought I was free from, creeps up with the same stealth.

March 2021 - Newsletter - Updates

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05 Mar 2021

COVID-19: Vaccination and the workplace The vaccination programme is gathering pace. With a recent survey suggesting that 23% of employers plan to require their staff to be vaccinated, and talk in the press of 'no jab, no job' work contracts, what exactly are you allowed to do when it comes to managing vaccination-related workplace issues and risks?

February Newsletter - Updates

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09 Feb 2021

Brexit: new rules in force​ Following the end of the Brexit transition period on 31 December, new rules are now in force. The UK government has published resources to help businesses understand what has changed. COVID-19 round-up: furloughing parents and shielders; Parents and carers can be furloughed: Guidance on the furlough scheme has been updated again. Generally, you can only claim from the scheme if your business is facing reduced demand or has been forced to close due to coronavirus restrictions. No appeal from government over High Court health and safety ruling: The government lost a High Court judicial review over its failure to extend employee health and safety protections to those with 'worker' status. We now know that the government won't appeal the decision, meaning that it must amend UK legislation to protect workers as well as employees.

Newsletter September 2020

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15 Sep 2020

Welcome to Edition ELEVEN of our newsletter in which we discuss: Redundancy, what options do you have? Soul Intact - It is time 'Reframe it'. Explore our new First Steps development opportunity for dental nurses  Introducing our COVID safe version of Lunch and Learn See what one of our students have to say about our course  Updates from the regulatory organisations 

Newsletter August 2020

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14 Aug 2020

Edition TEN of our newsletter offers news and views for dental professionals including: The New Normal - Preparing to Move the Practice Forward Find ways to stay in control and letting go of worry and anxiety Explore our new First Steps development opportunity for dental nurses Introducing our COVID safe version of Lunch and Learn See what one of our students have to say about our course Hear what the GDC have to say about COVID-19 safe practice

Newsletter July 2020

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10 Jul 2020

Welcome to Edition nine of our newsletter in which we: • Review COVID return to work considerations • Find ways to stay in control of our emotions when under pressure • Explore our new First Steps development opportunity for dental nurses • See what our students have to day about our course • Hear what the GDC have to say about dealing COVID-19 • Offer a guide to official pandemic support available

Newsletter June 2020

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12 Jun 2020

The June Newsletter looks at marketing ideas to welcome patients back to the practice, along with our usual mindfulness feature and a look at our new range of instant eCPD courses

Newsletter May 2020

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15 May 2020

Our seventh monthly Newsletter includes our regular articles, plus featured information about getting back to work, We offer COVID-19 guidance and in the mind and body section - Listing to your feelings. In the courses section, we introduce our exciting new range of extended duties courses for dental nurses.

Newsletter April 2020

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17 Apr 2020

Our sixth monthly Newsletter welcomes all subscribers with interest in either practice management or personal and professional development. This month the publication includes our regular articles, plus featured information about accessing Coronavirus financial support resources, ways to distress, and our extensive information section.

Newsletter February 2020

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14 Feb 2020

This is our fourth edition of our Newsletter and we would love to hear your thoughts and ideas about how we can keep improving this publication. We have decided to offer our members more than a professional and personal development resource, we want to blend in a little humour and the opportunity for you to interact with us by requesting the topics you want to read about. This is just as much your newsletter as it is ours. We hope you enjoy reading it…

Newsletter January 2020

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16 Jan 2020

Since November 2019 we have produced a monthly Newsletter and we welcome all subscribers with an interest in either practice management or personal and professional development. Our publication offers readers more than a professional and personal development resource, we blend in a little humour and opportunities to interact with us by requesting the topics you want to read about.

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Testimonials

Great course.Very clear information provided and I feel like I have gained a lot from it.Support received was outstanding.Will definitely recommend.

Izzy, Foundation Infection Control Nurse Skills

This has been an excellent course. Glenys has been so helpful throughout and the course is structured really well, to allow you to take what you learn and apply it in your day to day work. The sections were taught monthly which I found really useful as it gave me a new task each month to work om and work with my team. I am only just starting out my journey as a practice manager and I have appreciated every aspect of this course!

Emily P., Higher Dental Practice Management - Level 4

I have just completed the course, the support received from Emma throughout was second to none! I started the course having recently taken on the role as Treatment Coordinator and the knowledge and skills acquired has allowed me to progress in the role. The whole process was smooth and informative and I would recommend it to anyone. Thanks Emma for all of your help!

Molly Rolinson, Higher Skills in Dental Care Coordination

Absolutely loved this course, it pushed my current knowledge to a higher level and taught me a lot about myself along the way. Gaining the knowledge that I did and then putting it into assignments was tough at times, but the feedback from Glenys and the verifier made me feel more confident in what I have learnt and also in my role at work, this course has definitely given me the skills for career progression, and I would recommend it to any dental nurse wanting to progress in the field. Glenys is a down to earth tutor with vast knowledge and understanding and is very approachable, her live tutorials are invaluable.

Sue M, Higher Skills for Lead Dental Nurses

great course, learnt lots of new information that i can use daily

Rebecca Renehan , Advanced Team Leading Skills for Dental Nurses

This is an in-depth course that covers many aspects of management and leadership, it encourages you to think outside the box and introduces different methods and scientific theories. I feel my understanding of correct leadership and management has changed for the better as I am applying what I've learned so far into my daily practice. I have been fortunate enough to be assigned to Mrs Gill Adaire who shared her knowledge and experience with me and taught the course content in a way that was so enjoyable and interesting and easy for me to learn. Her dedication, understanding, and support were beyond anything that I expected. I feel that I have been supported fully throughout the course. This course is definitely worth a lot more and I would highly recommend Glenys Bridges &Partners Practice Pathways. I would like to thank you for giving me this incredible opportunity and I am also looking forward to continuing my learning with you in the near future!

Arezoo Wilson, Foundation Course for Dental Practice Managers (Web Based)

Excellent

SY, Introduction to rubber dam for dental nurses-Individual CPD

I am very happy to have done this course, especially with Gill Adaire as my teacher in this Mentoring Skills course. The course is well designed, particularly for people like me who are interested in but don't know where to start. I learnt how to plan a structured programme which would benefit me as a mentor as well as my future mentees, in making them confident to take ethical and clinically appropriate decisions. I felt the high point of this course is the flexibility to access the teacher according to my work/personal life schedule. This gave me more freedom to do this at my own pace, rather than set one by someone else. The course has now given me the confidence to train someone and be a mentor to a new dentist and also guide them through the intricacies of dentistry in the UK. My tutor was excellent - engaged, worked on my reflective practice, allowing me to engage myself in the process at my pace. I believe the course is well designed and has the best way to support upcoming mentors. I thank you for the opportunity to learn from the best.

Dr.Anil Shet, First Steps in Peer Mentoring Skills

Just completed this course, and I felt totally supported by my tutor Emma all the way through. It was a very informative course and I feel confident moving forward within the role. Will definitely be using the company again for any other courses going forward. 5 star all the way

Sarah Larkin, Higher Skills in Dental Care Coordination

Oh Gosh! what can i say ... Iam thrilled to bits i started this Reception Lead Course. It has given me more of an insight and more knowledge of the understanding of Reception Lead. I feel more aware of my surroundings and the empathy needed within my Job Role. Gill Adaire is the calmest, most considerate person and a joy to talk to. The knowledge Gill has given me to make me a better leader is hard to put into words. The support and advice that Gill has given me have helped my journey into this new chapter. Since starting this course i have been thinking more about how i can improve more of the areas surrounding the Lead Receptionist Role. I have gained confidence so thank you Gill Adaire for your patience and time i will be doing more courses in the near future. Kind Regards. .

Angela Lovat., Foundation for Lead Receptionist Skills

A big thank you to Emma Farrell! This course has been valuable to my dental practice. My employer is impressed with the skills and knowledge I have gained from doing this course!!

Mary Swoffer, Higher Skills in Dental Care Coordination

Overall, my experience since starting the course has been really good, I have learnt a lot considering I was a little apprehensive about doing a course online because I have dyslexia I was worried how I’ll upload work and if I’ll learn over zoom, but having that 1 to 1 tutor time made it so much easier/calmer for me, and it felt like it wasn’t a race, I wasn’t shy asking questions and I was at my own pace. I couldn’t of asked for a better tutor, Emma has a lot of knowledge and we always found ourselves laughing in the sessions, I seriously don’t think I would have done this course this quick if it wasn’t for Emma, the level of support was amazing, Emma was always on the other end of the phone if I wasn’t sure about anything before handing my work in. I feel like I’ve achieved so much and I feel like I’m going to give my own patients the best care when they come in to see me.

Mariangela Saudella, Higher Skills in Dental Care Coordination

I’ve just completed this course and found it to be very well structured & informative. Due to the distance learning aspect, it can be fitted around family and work commitments. My tutor Emma was very helpful & supportive throughout. Highly recommend this course :)

Debra Hewitt, Higher Skills in Dental Care Coordination

It is a worthful to do as a dentist because it is a part of hygiene for the patients and the dental team as well as I came to know that how it benefitted in covid era.

A.S.T., Introduction to rubber dam for dental nurses-Individual CPD

Thank you for guiding me through this course which is full of valuable information for dental receptionists early in their career. The zoom meetings really help to understand the work and the videos help to reinforce learning.

Gill Adaire, Foundation Dental Reception Skills 2024

I found the course very interesting. It gave me more confidence in my job role. I felt the course was at the right level, that if I neeeded advice or support I knew it was always available. To any Lead nurse I would advise to do the course as I feel that it helps you understand the role, understand how to look after and support your team and to feel confident in what you say.

Marie, Higher Skills for Lead Dental Nurses

I found the course very interesting. It gave me more confidence in my job role. I felt the course was at the right level, that if I neeeded advice or support I knew it was always available. To any Lead nurse I would advise to do the course as I feel that it helps you understand the role, understand how to look after and support your team and to feel confident in what you say.

Marie, Higher Skills for Lead Dental Nurses

Wow what can I say...So happy I did the course. I was extremely nervous about doing this course and finding the right one. Emma is such a pleasure to deal with. Having one on one meetings made me feel so much more comfortable, she gives you as much time as you need, always available for any support and advice. The course is brilliant, learnt so much information ready to start my journey being an Implant nurse. Feel like I've come away with so much information not just in this field but to help me in my day to day role in my practice. Would definitely recommend this course.

BB, Introduction to Implant Dental Nursing- Individual CPD

I love the course. Give so much self esteem. Its very easy and the tutorial have all info for you to do your work. The best is the teacher Edita how makes the lessons so easy and fun. I always looking forward for new lesson the learn new thinks.

Rasa, Advanced Dental Practice Management Skills

I have just completed the advanced dental practice management skills S3 and I have learned so much from the course. It has given me the tools and knowledge to put what I have learned in daily practice. It's given me the confidence and empowerment to put my new found skills into action. The student portal is very east to navigate and the ongoing support from Glenys has been fantastic and never felt under any pressure as you are able to go at your own pace. To have a formal practice management qualification is a great feeling. Many thanks Glenys.

Claire Maloney, Advanced Dental Practice Management Skills

I have learned so much form completing this course. I am able to put all aspects into daily practice and the improvements made have been very beneficial both to myself and my employer. I was very fortunate to be under the wing of Glenys who supported me through both my professional and personal life. The amount of encouragement I received has truly made a long lasting impression on me. I have developed as a person as well as a leader for my team. I cant recommend Glenys and the course highly enough and I think it should be a necessity for all CQC registered Managers to complete. This course has encouraged me to develop me knowledge and career much much further and I cant wait to see what results I get! Thank you so much for giving me the opportunity.

Sammi Coidan, Diploma for Dental CQC Registered Managers (RQF) Level 5

This course is very informative it gets you thinking of how to deal with complex situations. i am thoroughly enjoying this course and it has been challenging at times but Glenys has dealt with how I understand the concept of management

DL, Advanced Dental Practice Management Skills

Fantastic well structured course. It made clinical governance and auditing process so much more simpler to carry out.

Nirav Thakker, Team Development- Getting it Right- Clinical Governance and Audit

The first steps in Implant Dental Nursing course has given me all the basic knowledge I require to start Implant nursing.Emma has been an amazing tutor and has given me so many tips and advice. The course has really helped me with understand what I can and can’t do when I have donned and sterile. It has also taught me the terminology I need and how I can track the patients progress which I stered using in practice straight away. Brilliant course and would recommend it to anyone starting out with Implants

Hannah Berwick, First Steps in Implant Dental Nursing

I found this course extremely helpful in explaining how I as a dental nurse can help to assist the dentists and the patient during a rubber dam procedure. I am interested in completing further training in placing rubber dam myself, especially with the current circumstances p.

Hannah Berwick , Introduction to rubber dam for dental nurses-Individual CPD

It helped me understand why a rubber dam is used

Ss, Introduction to rubber dam for dental nurses-Individual CPD

I really enjoyed learning what it takes to become a care coordinator and the skills needed. Emma was such a great help in developing my knowledge beyond my potential. I am really grateful that that I had her as a tutor as she made me gain further understanding of how this role should be applied in practice. I am looking forward to put this new qualification to use and I hope to pick up more qualifications from this platform :)

Sarah Nsiah- Amoakoh, Higher Skills in Dental Care Coordination

I found this implant dental nursing ECPD course extremely useful. I am the lead dental nurse at my practice and we are in the process of our new implantologist starting. I knew nothing about implant nursing before this course but now I know terminology, the difference between a sterilised nurse and a non sterilised nurse, the correct way to set up the surgery and so much more. This has given me the basic knowledge I require to assist our implantologist.

Hannah Berwick, Introduction to Implant Dental Nursing- Individual CPD

My third course with Glenys and I would definitely recommend to anyone great help along the way and flexible tutorial times ! Can’t wait to start the next one!!

Lucy Willis, Lead Roles for Care Excellence 2020-Active In-house virtual CPD

My third course with Glenys and I would definitely recommend to anyone great help along the way and flexible tutorial times ! Can’t wait to start the next one!!

Lucy Willis, Lead Roles for Care Excellence 2020-Active In-house virtual CPD

I recently completed the Advanced Team Leading Skills for Dental Nurses S-1. I have 20 years experience of working as a dental nurse and stepped into the role of a lead nurse a few years ago. Although I am a very experienced nurse I initially found stepping into this role a bit tough as I wasn't used to managing others and didn't like asking the other nurses to do things. I would actually do them by myself rather than ask. Throughout this course I learnt that it is important to allocate and delegate tasks to the other nurses.This gives me time to do other tasks I have to do and also makes the other nurses role more enjoyable as they are being given the opportunity to do something different. I had Edita as my tutor and she was fantastic. She was very upbeat and passionate when we had our tutorials each week. Her passion also made me feel motivated. This course and Editas support made me believe in myself. I would highly recommend and look forward to doing further training with Glenys Bridges in the future. The best part of this course for me was gaining my Certificate of Acheivement.

Lisa Clark, Advanced Team Leading Skills for Dental Nurses -S 1

I have been a member of the Glenys Bridges team for over a two and a half years, and have been treated with respect and care ever since. Glenys is very professional, enlightening and insightful to individual student needs. My tutoring sessions with her are really amazing and transformative for me, and she helped me to progress from a Lead dental nurse to Practice Manager. I was going through a rough time and I wasn't sure I would make it, but she showed me that I am important and helped me get through the tough time. Thank you for the past few years, I’ve really enjoyed working with you, and I feel it has been a valuable experience. I have already recommended your services and will continue to do so!

Patrycja Galonzka , Diploma for Dental CQC Registered Managers (RQF) Level 5

I've just completed my Course in High skills in Dental Care Coordination and I honestly couldn't recommend Glenys Bridges enough. Had continuous support from Edita my tutor throughout the Course to help me achieve it! The webiste is simple and easy to use to upload work. I have gained great knowledge on Care Coordination and I am very happy I did my course with Glenys Bridges! Highly Recommend

Zoe , Higher Skills in Dental Care Coordination

This course was a great course to complete alongside my working week. I was able to complete studies at my own pace and receive support from tutors whenever needed. The high point of this course was learning how to performance manage and support my staff effectively to ensure they develop fully in their career. This also means that the business get the best out of their staff. I have benefited hugely from this course as it has given me the confidence to manage my practice effectively and provided me with the knowledge to apply to my work. The tutor support with Gleny's Bridges is second to none. I was able to receive support and advice whenever needed. I would definitely recommend them as a course provider.

Amy Littler , Higher Dental Practice Management - Level 4

Ways To Contact Us

Email Us

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Telephone Number

You can phone us on:

07973 361 390

Postal Address

Please send any post to:

Glenys Bridges Academy
24 Farnworth Grove
Castle Bromwich
Birmingham
B36 9JA
United Kingdom