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Introduction to Dental Reception Skills

Course Type: Blended Learning

Course Price: £100.00
Deposit: £100.00

Course Code: Intro R

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This course details the input of dental receptionists in a quality driven healthcare sector. It looks at personal qualities that support good reception services and considers the formal training required to ensure that the receptionist is the friendly face of the practice projecting high standards of professionalism and caring to all patients and is able to effectively support the work of the clinical team. This course will cover reception skills and aptitudes, how to understanding patients’ needs and work as part of the dental team.

This programme aims to:

  • Highlight the skills and aptitudes that produce excellent receptions services.
  • Consider how front of hours teams Services that showcase the professionalism of the clinical team
  • Explore ways to project a caring and professional image to existing and potential new patients

Learning Outcomes participants will be able to:

  • Recognise how effective reception skills enable each member of the team to care for their patients
  • Understand the impact of making patients feel cared about
  • Create ongoing professional development plans and targets for receptionists
  • Define how receptions skills influence the patient experience
  • Understand the professional responsibilities of GDC non-registrants





Objectives

This training will look in depth at the skills and aptitudes that ensure receptions skills are consistently meeting the needs of patients, colleagues and the dental business. Using case studies and action learning techniques it will define training and development needs and emphasize the importance of analysing what goes well so that with reflective learning so that specific strengths can be identified and used to strengthen areas of weakness. It will highlight the need to provide resources and clear definitions of receptions skills and show their impact on patient care, so that training and development can be put into place to ensure the quality of reception skills is an asset to the practice and supports the work of the clinical team.

This relates to CQC Regulations

  • 9 Person centred care
  • 17 Good governance

GDC Principles

  • 2 Communicate effectively with patients
  • 6 Work with colleagues in a way that is in patients’ best interests

Following this  programme participants will conduct a reflective review to determine what they have their learned from the session and how this will impact on their understanding of how reception services contribute to high quality patient experiences, this will be summarised with an action plan to be implemented in their work place

Fee £100.00

Payment on booking


Enquire about: Introduction to Dental Reception Skills

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Testimonials

Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Supervisory Dental Practice Management Skills S3

I have really enjoyed the course and it as helped me a lot in the day to day running of a happy practice

lynn major, Advanced Team Leading Skills for Dental Nurses- S2 HEE

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

very good course, had all the help and support that i needed plus more! Really feel like I have benefited from the course.

Georgia Fowle, Introduction to Dental Reception Skills

This course as a whole has been invaluable to me and I have my tutor Edita to thank for all of it – throughout the entire time Edita has been an enormous support, she is highly competent in what she does and has taken the time to thoroughly explain things when needed – I have felt at ease throughout the entire course knowing she is there for me any time I needed her and with her positive feedback she has made me feel completely confident in my abilities moving forward in my role – again a huge thank you to Glenys Bridges for the course but an added thank you to Edita for all your time, effort and support 😊

Jess Vivyan, Advanced Supervisory Dental Practice Management Skills S3

I found the course really helped me as I'm newly lead nurse. I found Becki really helped me with different approaches to leading my team. I even spoke to Becki about helping me with preparation to selling our practice. Becki is a great teacher and really cares for the people she helps.

ET, Introduction to Team Leading Skills for Dental Nurses- Home.

This course was a great course to complete alongside my working week. I was able to complete studies at my own pace and receive support from tutors whenever needed. The high point of this course was learning how to performance manage and support my staff effectively to ensure they develop fully in their career. This also means that the business get the best out of their staff. I have benefited hugely from this course as it has given me the confidence to manage my practice effectively and provided me with the knowledge to apply to my work. The tutor support with Gleny's Bridges is second to none. I was able to receive support and advice whenever needed. I would definitely recommend them as a course provider.

Amy Littler , Level 4 Dental Practice Management

Ways To Contact Me

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Telephone Number

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07973 361 390

Postal Address

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Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
Birmingham
B36 9JA
United Kingdom