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Introduction to Dental Reception Skills

Course Type: Blended Learning

Course Price: £100.00
Deposit: £100.00

Course Code: Intro R

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This course details the input of dental receptionists in a quality driven healthcare sector. It looks at personal qualities that support good reception services and considers the formal training required to ensure that the receptionist is the friendly face of the practice projecting high standards of professionalism and caring to all patients and is able to effectively support the work of the clinical team. This course will cover reception skills and aptitudes, how to understanding patients’ needs and work as part of the dental team.

This programme aims to:

  • Highlight the skills and aptitudes that produce excellent receptions services.
  • Consider how front of hours teams Services that showcase the professionalism of the clinical team
  • Explore ways to project a caring and professional image to existing and potential new patients

Learning Outcomes participants will be able to:

  • Recognise how effective reception skills enable each member of the team to care for their patients
  • Understand the impact of making patients feel cared about
  • Create ongoing professional development plans and targets for receptionists
  • Define how receptions skills influence the patient experience
  • Understand the professional responsibilities of GDC non-registrants





Objectives

This training will look in depth at the skills and aptitudes that ensure receptions skills are consistently meeting the needs of patients, colleagues and the dental business. Using case studies and action learning techniques it will define training and development needs and emphasize the importance of analysing what goes well so that with reflective learning so that specific strengths can be identified and used to strengthen areas of weakness. It will highlight the need to provide resources and clear definitions of receptions skills and show their impact on patient care, so that training and development can be put into place to ensure the quality of reception skills is an asset to the practice and supports the work of the clinical team.

This relates to CQC Regulations

  • 9 Person centred care
  • 17 Good governance

GDC Principles

  • 2 Communicate effectively with patients
  • 6 Work with colleagues in a way that is in patients’ best interests

Following this  programme participants will conduct a reflective review to determine what they have their learned from the session and how this will impact on their understanding of how reception services contribute to high quality patient experiences, this will be summarised with an action plan to be implemented in their work place

Fee £100.00

Payment on booking


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Testimonials

Having been employed as a head dental nurse for many years, I'd reached a point in my career where it was 'make or break'. I was struggling to find a potential employer whom would take me seriously in wanting to progress into practice management and had numerous unsuccessful interviews. I found Glenys Bridges Dental Practice Management course online and thought I would give it a go. Little did I realise at the time of enrolling that this course would open up new doors for myself and give me the knowledge and confidence to succeed into practice management. As the course progressed, so did my confidence. I looked forward to my tutorials and the course is set out in a way which tackles each topic in an order which is easy to digest. I can honestly say that this course was the turning point in my career and I am now the proud practice manager of a lovely orthodontic practice. I love my new role and am utilising many things learnt in the course such as people management and business planning. I cannot thank Glenys Bridges enough for her support and feel very lucky to have had such a knowledgeable mentor.

Shelley Lord

The course was very specific and has a lot off new informations to me and I really enjoyed reading the notebook. * the high point was when I reach to know about the different types of management theories and the hierarchy theory. * I really gained a lot off new informations about the management styles and the main differences between management and leadership. * The tutor was very easygoing and as non English native speaker the tutor was very clear when she was explaining to me and in all classes that I had and she was happy to answer all my enquires. * I think I got all the support to finish my course with a good understanding and a good amount of knowledge. * I like to say thank you for your great support and care and I hope to join the next level of course as soon as I can.

Issa Al Husaini , Introduction to Supervisory Dental Practice Management

I have found the Team Lead Dental Nurse skills a really useful training course. Becki has been a great support throughout the course with regular contact sessions. Not only has she given me support and advise through the course but also on a personal level giving me examples and support on a real life basis within my job role. Which I found helpful during the first few weeks of me new position.

RP, Advanced Team Leading Skills for Dental Nurses -S 1

I now have more confidence with distance learning after doing this introduction course. I am looking forward to working with Glenys in the future. Many thanks.

Michelle Hammond, Introduction to Operational Dental Practice Management

I am doing a Level 3 Advanced Diploma in Dental Practice Management with Rebecca Morris. I'm really enjoying the course so far, I am currently working my way through my second unit of work, after achieving 100% on my unit 1. The support provided by Becki every week is just brilliant, she explains everything I need to know in order to complete my course work. The regular phone calls keeps motivation throughout the process. I'm also finding the course is already taking effect in day to day work, which is extremely useful! Overall brilliant course and amazing tutor!

Sarah Toye, Advanced Operational Dental Practice Management Skills S3

For me being new to the management field, this course has opened my mind to new thinking ways and leadership styles .. it was easy to digest and clear to follow specially having Becki my tutor, thing wear smooth as she was very supportive and always available to be contacted..

Yassmen Al lawati Sr. dental nurses ( conscious sedation), Introduction to Supervisory Dental Practice Management

The course was well designed with lots of content useful to lead dental nurses. Being able to work independently but knowing there was support in the form of course notes and tutor backup. Glenys was very accommodating -offering tutorials and very prompt feedback via email. I am already implementing some of the advice & information I received. I can not fault the support I received and would highly recommend it to friends and colleagues.

SP, Advanced Team Leading Skills for Dental Nurses- S2 HEE

Absolutely loving the course so far and I have put into practice everything I have learnt , Edita is a fantastic tutor and puts her heart and soul into teaching. looking forward to the next part of the course

HH, Advanced Team Leading Skills for Dental Nurses -S 1

I thought the course was very informative and value for money. I feel much more confident in my role than i did before. I felt my tutor was amazing, she was so supportive of me and believed in me when i did not believe in myself. I would recommend this course to all dental nurses as its content and structure is faultless, and will give you the confidence you need to be a great leader.

Heidi , Introduction to Team Leading Skills for Dental Nurses- Home.

The course is well laid out and practical in terms of the skills required for Practice Management. This has given me valuable learning in order to go ahead and have the understanding about how to tackle situations that arise in management. Glenys is always supportive and offers sound and easy to understand advice and guidance. I would recommend this course to anyone hoping to pursue a position in Practice Management or to support anyone currently within the role.

Jo Wrigglesworth, Level 4 Dental Practice Management

I have just completed the care coordination course with Edita, who was absolutely brilliant from start to finish. She gave me the confidence to believe I was able to keep going, even in the areas I found tricky. The course has developed my skills and confidence and will be used in my day to day work life.

Christine , Level 4 Certificate in Dental Care Coordination

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07973 361 390

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Glenys Bridges & Partners
Practice Pathways

24 Farnworth Grove
Castle Bromwich
Birmingham
B36 9JA
United Kingdom