Advanced Dental Reception Skills

The Advanced Skills for Dental Receptionists

Course Duration 8 months 

This course is a Quality Assured course. The course requires study comparable to level 3 complexity. It is a non-regulated qualification designed and delivered by Glenys Bridges and Partners Practice Pathway and accredited by AIM Qualifications

Learners receive recognition for their achievements from a nationally recognised awarding organisation – Aim Qualifications  - who quality assures the course's content and assessment and awards certificates of achievement to learners.

• The course is quality assured by a nationally recognised awarding organisation
• OCN work with the provider to develop tailor-made units that meet industry requirements and are suitable for face to face, blended or remote learning
• Learners will receive a certificate from a national awarding organisation as proof of their achievement

The skills and aptitudes of the reception team are hugely influential can reap benefits for excellent customer care, showcasing the clinical excellence of the practitioners and building patient lists. With the right skills and approach, the right receptionist will ensure the smooth running of the practice- covert enquires into new patients and, more importantly, guarantee an excellent patient experience.

This reception training programme enables receptionists to deliver consistently excellent front desk services, whether alone or in a reception team.

The programme consists of four units

Unit One         Role of the Dental Reception Within the Practice

The purpose of this unit is to provide a framework within which learners can:

• Understand their role and responsibilities within the dental organisation
• Communicate effectively in the workplace
• Demonstrate their commitment to workplace safety
• Evaluate the roles of lead organisations within dentistry

Unit Two         Administrative Skills

The purpose of this unit is to provide a framework within which learners can:

• Explore how administrative systems add value to the business
• Identify the role of computers in practice administration
• Specify the receptionist's role in assuring effective cash flow
• Determine the range of care schemes available to UK dental patients

Unit Three       Aspects of Patient Care

The purpose of this unit is to provide a framework within which learners can:

• Understand their role in marketing dental services
• Clarify ways to collect feedback from patients
• Introduce reception-based services to promote oral well-being
• Define the receptionist's role in complaint handling

Unit Four        Financial Aspects of Dental Reception

The purpose of this unit is to provide a framework within which learners can:

• Recognise the role of the receptionist in maintaining cash flow
• Systems for collecting patients' payments 
• Demonstrate how receptionists can observe the Standards for Dental Professionals
• Specify their CPD plan for the next five years

As a result of this training, receptionists will become

• Interactive with practice managers to deliver on the practice's mission and vision
• Able to present the practice to potential new patients as being dynamic and caring
• Proactive in developing and promoting practice services  
• Ready to increase their contribution success of the business
• Alert to ways they can promote the work of their colleagues in the dental team

This programme represents 80 hours of study leading to the development or revision of a reception procedures manual. 

Course Fee £800 plus VAT £960