The Higher Skills for Reception Leads course
Course Duration 9 Months
The Higher Skills for Reception Leads course is a quality assured course. The course requires study comparable to level 4 complexity. It is a non-regulated qualification designed and delivered by Glenys Bridges and DenTTrack Academy and is accredited by AIM Qualifications
This quality endorsed lead dental receptionist programme consists of four units designed specially to offer a unique opportunity to work with a named tutor toward a first-level management qualification, directly linked to the workplace challenges of the reception Lead,
The programme will apply management and leadership theories, principles and concepts to manage recurring events and workplace challenges. The programme develops reflective practice skills to identify ways to recognise and apply to learn.
At the beginning of the course, learners identify their pre-course learning expectations. Students meeting and exceeding their start of course expectations go on to work toward more advanced management qualifications.
This supported home learning; this four-unit programme represents 120 hours of study hours over one year,
This programme includes the following units.
- Administration Systems
- Team Support
- Quality of Care
- The Patient Journey
The value of allocating Lead roles is becoming recognised, and the concept of the 'inclusive dental team' is central to maintaining quality standards that go beyond written policies and procedures and are an intrinsic part of the practice's day-to-day activities. The reception Lead can ensure that the reception team consistently achieves service and quality goals.
On booking this course, your mentor will be in contact to design your study programme and agree on the frequency of tutorials, support, and the programme course duration.